Returns

Customers can request a return or replacement within 48 hours of delivery.

To be eligible for a return:

• The item must be unused and in original condition.
• Original packaging, tags and accessories are required.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Used or installed products
• Damaged products due to misuse
• Custom or special-order items
• Clearance or final-sale products
• Opened electrical items unless defective

Damaged, Defective or Wrong Products

If you receive:

• A damaged product
• A defective item
• An incorrect item
• A missing product

Please contact us within 48 hours with your order number, photos/videos and product details.

Refund Process

• Refunds are processed to the original payment method.
• Refunds may take 5–7 business days.
• COD refunds may be processed via Bank / UPI / Wallet.

Order Cancellation

Orders can be cancelled before dispatch.

Once shipped or out for delivery, cancellation may not be possible.

Return Pickup

In eligible cases, Hardvo may arrange pickup service for returned items.

Important Note

Hardvo reserves the right to refuse returns or refunds if the request does not meet the policy conditions.